Return Policy – Walessuperstore
At Walessuperstore, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we’re here to help.
Returns
You may return most items within 30 days of receiving your order.
To be eligible for a return:
The item must be unused, unworn, and in the same condition that you received it
The item must be in its original packaging
Proof of purchase (order number or receipt) is required
Items that do not meet these conditions may not be eligible for a return.
Non-Returnable Items
The following items cannot be returned:
Items that are worn, washed, or damaged after delivery
Items without original tags or packaging
Clearance or final sale items (if applicable)
Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
If approved:
Refunds will be processed to your original method of payment
Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider
Shipping charges are non-refundable, unless the return is due to our error.
Exchanges
We only replace items if they are defective, damaged, or incorrect.
If you need an exchange, please contact us with your order details.
Return Shipping
Customers are responsible for return shipping costs unless the item is defective or incorrect
We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items
How to Start a Return
To initiate a return, please contact our support team with:
Your order number
The item(s) you wish to return
Reason for return
We will provide you with return instructions.
Contact Us
If you have any questions about our Return Policy, feel free to contact us through our website.